Awaiting Order Arrival
If your order hasn't arrived within the expected 3 to 7 working days, please contact our support team with your order number. We’ll track it with the courier and provide you with a detailed update.
Once your order is shipped, we share a tracking number and courier link via WhatsApp or Email. You can use this to monitor your package’s real-time status. If you haven’t received tracking info, feel free to ask us directly.
Yes, most courier services attempt delivery twice. If you missed the first attempt, please keep your phone available and ensure someone is present at the delivery address for the second try. You can also reschedule by calling the courier.
Currently, we offer standard delivery only, but we always aim to dispatch orders as quickly as possible. For urgent deliveries, contact us before ordering — we’ll do our best to accommodate your request.
If your tracking shows “delivered” but you didn’t receive the parcel, please inform us within 24 hours. We will verify the delivery with the courier and assist in resolving the issue promptly.
Ordering & Payment
You can easily place an order through our website or social media pages. Just select your desired product, send us a message with the product name or code, and our team will assist you in confirming the order and delivery details.
We accept multiple payment options for your convenience, including Cash on Delivery (COD), bank transfer, EasyPaisa, and JazzCash. Details will be shared during the order confirmation process.
Yes, we offer Cash on Delivery (COD) service across Pakistan. However, in some remote or high-risk areas, we may request a small advance to confirm the order.
Yes, you can change or cancel your order within 12 hours of placing it. Once the order has been shipped, cancellation may not be possible. Please contact our support team as soon as possible for any changes.
Yes, we offer special discounts for bulk or wholesale orders. If you're ordering for resale, events, or interior projects, please get in touch with us directly for a custom quote.
Shipping & Delivery
Delivery usually takes 3 to 7 working days depending on your location. Major cities receive orders faster, while remote areas may take a bit longer.
We did'nt deliver all across Pakistan, Delivered in pakistan all cities.
Once your order is shipped, we’ll send you a tracking number and courier details via Email or WhatsApp so you can monitor your delivery status in real-time.
If your item arrives damaged or broken, please contact us within 24 hours of receiving the package. Share clear photos or a short video as proof, and we will arrange a replacement or refund as per our return policy.
Yes, standard delivery charges apply depending on the weight and destination of your order. In some cases, we may offer free shipping promotions, which will be clearly mentioned on our page or during checkout.
Return & Refund
We offer a 3-day return policy on eligible products. If you receive a damaged, defective, or incorrect item, you can request a return or replacement within 3 days of delivery. The product must be unused and in its original packaging.
To request a return or refund, simply contact our customer service team via WhatsApp or email. Provide your order number along with photos or a short video of the issue. Our team will guide you through the process.
If the return is due to a mistake on our part (damaged, wrong, or defective item), we will cover the return shipping cost. However, if you change your mind or no longer want the item, return shipping will be your responsibility.
Once we receive and inspect the returned item, your refund will be processed within 3 to 5 working days. The amount will be refunded via bank transfer, EasyPaisa, or JazzCash, depending on your preference.
If you receive your order after a refund has been processed, you can either repay the amount or return the product. Please contact us so we can assist you with the next steps.
